Email us at or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. The chief advantage of a double boiler system is the fact that you can simultaneously brew coffee and steam milk, and in the case of the KitchenAid, both are. We welcome letters but cannot answer individually. KitchenAid’s Trustpilot page will not make for happy reading at its headquarters. The company is not alone in being caught up in post-Brexit delivery problems, but it will need to get a grip of this in the future. To apologise for the inconvenience caused, KitchenAid is also sending you a free small appliance of your choice up to the value of £100. You didn’t really want vouchers, and since we got in touch it has agreed to refund you the full cost in cash. It turned out that the machine you returned is no longer being made and it had offered you £300-worth of vouchers. KitchenAid, however, has been more forthcoming. It uses Gaggia internals, boiler, solenoid valve. The Consumer Rights Act could not be clearer and I pointed this out to Harts of Stur, but have had no response. For those that dont know, the Kitchenaid Artisan isbasically an upmarket Gaggia Classic in a fancy metal case. In your shoes I would have sent it back to the retailer as, despite what stores are increasingly telling consumers, the contract is between them and the consumer, rather than the manufacturer. The KitchenAid Trustpilot page suggests that we are far from being alone in feeling let down. Make authentic espresso in your own home with smart sensor technology. Harts of Stur has also said that it is not obliged to offer a replacement. ESPRESSO MACHINE - ARTISAN - Cast iron black. At this stage, I really don’t think this company is at all committed to resolving this. ![]() ![]() Seven months later, we have no coffee machine, or any financial recompense. The Automatic Smart Dosing Technology takes the guesswork out of dosing and automatically. This KitchenAid Burr Coffee Grinder achieves consistent grind sizes for all brew methods from French Press to Espresso and so much more, with 70 precise settings. It called KitchenAid on more than one occasion, only to get promises that action was imminent, which, again, never materialised. Designed for your perfect grind, every time. This went on for months, until I contacted Harts of Stur to see if it could help. 6 VIDEOS KitchenAid Semi-Automatic Espresso Machine KES6403, Black Matte, 1.4 Liters Visit the KitchenAid Store 4. Sometimes I would get a call back informing us that, due to post-Brexit difficulties, there were issues with sending us the promised replacement. However, after that, there was no contact unless I called or emailed. We tracked the shipment to ensure the machine was received safely. NOTE: To remove the Steam Wand, press the Steam Wand Release Button.We did, and it said we should send the machine to its Belgium site and that it would send us a replacement by return, as it would not be attempting a repair. Wipe down Steam Wand exterior with a soft, damp cloth. Then, just press a few buttons and an electrical pump automatically moves water through the brewing chamber at the right pressure, temperature and timeno manual pulling or timing required. Position the Steam Wand over Drip Tray or into a cup. With a semi-automatic espresso machine, you'll grind and tamp the coffee beans, lock in the portafilter, and choose your settings (number and size of shots). Wash the Drip Tray, Portafilter, Filter baskets, Milk pitcher, and Drip Tray Plate in warm, soapy water and rinse with clean water.Wipe the Espresso Machine housing and Group Head with a clean, soft, damp cloth. Buy Now Table of Contents 1 Overview of the KES2102 KitchenAid Pro Line Espresso Machine 1.1 Form Factor, Footprint & Aesthetic 1.2 Reservoir Size 1.When the Drip Tray indicator rises and becomes visible above the Drip Tray Plate's surface, empty the Drip Tray and rinse with warm water.Do not immerse the Espresso Machine or cord in water or other liquids. NOTE: Do not use abrasive cleaners or scouring pads when cleaning the Espresso Machine, parts, or accessories. ![]() That one is a modified Gaggia with a double boiler. Oh I was thinking of the kitchen aid pro line. Allow the Espresso Machine and accessories to cool down. The KitchenAid has a steam wand that Ive never seen before, automatic pre-infusion, a slim profile that is aesthetically pleasing, but its relatively new so idk. IMPORTANT: Unplug the Espresso Machine before cleaning. For best results, regularly clean the Espresso Machine and accessories.
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